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Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Re: How to disable login verification code. How to disable login verification code. Go to solution. Subzer01 Listener. All forum topics Previous Topic Next Topic. In response to jeremyjustin. Thank you for the response. In response to leopoldj. How do we change the email that these notifications will be sent to?

The OTP is definitely inconvenient and unnecessary. Renie1 Listener. This is not an adequate solution. Zoom needs to fix this! RegisterMac Listener. Buttercup Listener. In response to gestaltinstitut.

Please put in a support ticket requesting an OTP Exception for your account with your use case. FabioTomas Listener. Terri1 Listener. In response to FabioTomas. In response to Terri1. There's a way to disable OTP?

I'm trying to find. Its a zoom security issue and they aren't offering any alternative. JenniferLam Listener. Hi, I am struggling with the same issue!! Best regards Jennifer. In response to JenniferLam. Hi Terri, No, we don't even have the 2FA enabled. This is not related to 2FA at all Thanks Jennifer. In response to lucy TSCAbj Listener. Hello Everyone, We had 2FA enabled to secure access to our account. Please, who knows how to truly disable this feature once and for all?

Preview file. In response to TSCAbj. Hi, Have you check if 2FA is enabled on that exact account? DYO Listener. YaBoiB Community Champion. In response to DYO. It took some troubleshooting, but everything has been working perfectly for the past 3 months.

I have the communication threads saved. I believe this is what ultimately fixed the issue:. Unfortunately, we also have this problem and need a way to switch it off as soon as possible. We use multiple accounts and require this feature to be turned off on all accounts. Yes we have the same problem with several of our sub-accounts, it's a new security feature that was introduced a couple of weeks ago.

Unfortunately the official answer by Zoom is that account sharing is not permitted, so they will not support that, or offer a way to prevent that. Solved: Account sharing - Zoom Community. We also have the same issue. Does anyone know how long the verification lasts once the code is used? So if one of our trainers logged in using the verification code we give them received to the main email address would this verification last for a day? I have a workaround that should work though I haven't really tested it enough to work out any kinks.

It's a kludge but it will work, depending on what email client you're using. We have Gmail for Google Workspace and here's the workaround. Take a look at the screenshot I attached, it's of the authentication email Zoom sent out.

Set up a distribution list in your email system of everyone who might need that security code. Call it zoom-list You'll need one of these for every shared Zoom account. Let's say your Zoom account is myzoom Log into myzoom and create a filter as follows:. Now, whenever someone tries to log in as myzoom I said it was a kludge! Obviously, it's dependent on the specific subject line but and if they change that the filter has to change - but that's not too hard.

We are having the same problem, and I like your work around. But can't the same thing be accomplished by using the zoom account setting " Who will receive security communications from Zoom" to add additional recipients for these alerts?

Any insight about this is much appreciated! When I used the setting, none of the additional recipients received them. It would also be a good and less complicated idea just to log in with a Google or Facebook account. Creating a new account and sharing the password is easy with those two. Zoom is not asking for verification code when you log in that way.

I have seen that you can sign in with either Google or Facebook, but have never done it. Can you help me understand how it would work? Right now, our zoom pro account email is a gmail account.

If so, we would have to set up our meetings again in the new account which would have different meeting ids from what we are using now. Or is it possible to somehow migrate meetings from one account to another? It would be problematic for us to switch meeting ids. If you're not sharing your account, what kind of problem do you have? Sorry to be confusing!

We DO share the Zoom account, and meeting hosts sign in to Zoom using our gmail address and the Zoom password. What we don't want to give out is the gmail password. I think what you'd have to do is create a new gmail account that was only used for this purpose so it would be safe to share the credentials.

Of course, I think gmail might notice the different devices logging in and also require a security check. NSCT: That's an interesting idea! I didn't know there was such settings. Safari Extension Download. Request a Demo 1. Buy Now Read the Report. Simplified video conferencing and messaging across any device. Unparalleled usability Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device.

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Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally.

Zoom offers Webinars and our newest product Zoom Events to accommodate all of your virtual event needs. Create virtual experiences that attendees will love. Get started today with Zoom Events and Webinars. Leverage our APIs, SDKs, webhooks, and more to build powerful applications, custom integrations, and new functionalities that enrich Zoom experiences.

Skip to main content. Request a Demo 1. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Enter your work email Sign Up Free. You should now be able to login without being prompted for the One Time Pin. However, I would recommend enabling the 2FA for the account for additional security as well as our Engineering team may enable the feature again in the future as a security requirement.

Note : If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal.

I'm a bit confused about the ''one time code''. Are we still talking about the verification code? If so it's not one time at all?! Also, when they say it was disable for all accounts, I guess that is in your organization, and not for ALL Zoom users?

How did you get them to do that? And what does Rommel mean, " If two-factor authentication is disabled, users with a work email login type are required to enter a time-based one-time password OTP sent to their email if Zoom detects an unusual login from a different country or device than normal.

What's a "work type login? Very confusingn. Thanks for the reply. This is for all Accounts on Zoom. We're seeing the same issue and it seems to have started at midnight today We have many accounts and some are shared by our 24x7 operations team for our hotline. The hotline was unable to log in or access the code as it is tied to a private admin mailbox. As with most companies these days, our staff sharing the hotline are geographically disperse and staff changes often.

Obviously impossible travel, but required for our business. Zoom, please disable this or tell us how to. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting.

Browse Backgrounds. Visit the page. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Login problem " We detected an unusual sign-in fr Login problem " We detected an unusual sign-in from a device or location you don't usually use. Go to solution. In response to rmca Preview file.

All forum topics Previous Topic Next Topic. Pathfinders Listener. Trainer1 Listener. In response to Pathfinders. Trainer1 Observer. I've been having the same issue You need to disable the Personal Room passcode as his instructions below This has fixed the issue for me. BBS Listener. Ask for a quick answer Thank you very much In response to BBS. Alex zoom pft. Alex, do you have a link that states Zoom's position on this?

Solved: Account sharing - Zoom Community Alex zoom pft. Thank you, Alex. I think we're all screwed. I don't have a decent solution to this. Log into myzoom and create a filter as follows: from no-reply Anyway, that's my workaround. NSCT Listener. Hi, We are having the same problem, and I like your work around. In response to NSCT. Thank you for your help! How to add recipients to receive security communications from Zoom How to add recipients to receive Trust and Safety communications from Zoom I guess to be safe you'd do both.

In response to libchiak. We're having the same issue. A small non-profit - we need to share the Zoom accounts. At the moment, we set up the emails to get auto-forwarded to 2 of us, then the teachers needs to text us if they need a code.

It's a pain. Hello, My name is Brandon. Thanks for joining the Zoom Community! This function is a security feature, so Zoom cannot disable it.

Please see our blog on this subject that was published back on April 25th of this year. Well in that case, we will have no option but to cancel our subscriptions to zoom and go with Microsoft Teams instead. Zoom enabled the security feature, so why can't zoom just as simply disable it.

It is causing havoc to many of your customers. Amazon, iTunes, apple, microsoft just issue emails with warnings when attempts to sign-in from "suspicious locations" are made, so instead of blocking the attempt and sending a OTP, why not just do that? Apart from that, everywhere outside of the office has suddenly been decreed a suspicious location. What criteria does zoom use for a "suspicious location"?

I was not aware, but apparently, there is a lot of user chatter about this. Note, that this is not a guarantee, it will still be up for approval by our Trust and Safety team. Let me ask the moderators to submit a support ticket on your behalf.

Anyone else on this thread, if you have a legitimate use case for the need to disable OTP from your account, please submit a support ticket and reference this thread. Thank you for your patience. Our team has temporarily disabled OTP globally as we re-evaluate. For the time being OTP has been disabled on login. Please try logging in again, and If you are still having difficulties logging in, please let me know. That is a conversation that you should have with your AE from Zoom.

This is not the correct forum for a conversation as such. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces. Download Zoom Client Keep your Zoom client up to date to access the latest features. Download Center. Zoom Virtual Backgrounds Download hi-res images and animations to elevate your next Zoom meeting. Browse Backgrounds. Visit the page. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Showing results for. Search instead for. Did you mean:. Zoom Products Meetings Re: How to disable login verification code. How to disable login verification code. Go to solution. Subzer01 Listener. All forum topics Previous Topic Next Topic. In response to jeremyjustin. Thank you for the response. In response to leopoldj. How do we change the email that these notifications will be sent to?

The OTP is definitely inconvenient and unnecessary. Renie1 Listener. This is not an adequate solution. Zoom needs to fix this! RegisterMac Listener. Buttercup Listener. In response to gestaltinstitut. Please put in a support ticket requesting an OTP Exception for your account with your use case.

FabioTomas Listener. Terri1 Listener. In response to FabioTomas. In response to Terri1. There's a way to disable OTP? I'm trying to find. Its a zoom security issue and they aren't offering any alternative. JenniferLam Listener. Hi, I am struggling with the same issue!! Best regards Jennifer.

In response to JenniferLam. Hi Terri, No, we don't even have the 2FA enabled. This is not related to 2FA at all Thanks Jennifer. In response to lucy TSCAbj Listener. Hello Everyone, We had 2FA enabled to secure access to our account.